Appliance Repair Service Reviews

  I called Mike when my Refrigerator started leaking water onto my wooden floor. This was an emergency as we were leaving town. Mike came right out and knew exactly how to fix it. Not only did he fix it, he also explained how I could fix it myself. What really impressed me was the fact that Mike used a specialized tool to simulate a defrost cycle and test his repair. Afterwards Mike also gave me some valuable tips on truck tires, engine diagnosis, and potential solutions for issues I was having with my Mustang Cobra. He is simply a very mechanically minded individual who can fix anything. He is the guy to call.

  I read the reviews and called. Explained problem with my washing machine. Mike came within 3 hours. Was very professional and knowledgeable. I highly recommend him and his company.

  5 STAR RECOMMENDATION Highly recommend HQ Appliance Repair, especially Mike. Mike repaired my Rinnai tankless water heater with very quickly and at a reasonable cost. Other companies contacted trough Home Adviser recommended to change the unit, which would cost me much more or to replace the failed component at 6 times the cost of the component (quoted labor costs were very high). Mike made a thorough and fast diagnostic and very quick repair. Again, I highly recommend HQ Appliance Repair and Mike.

  Mike got our ice maker working with no complications. Quick and efficient. Because we can’t live without ice! I will call HQ Appliance repair for any appliance issues I might have in the future.

  Came to my home in a very timely manor. Diagnosed the problem with my Dryer and repaired. Would highly recommend....

  5 stars service! Mike provided excellent service! Quick response, next day visit, fast diagnostic with repair, showing a great knowledge and professionalism at the end for a very fair price! He is saved me approximately $1,500.00 because I do not have to purchase a brand new washing machine but keep using my old one! Another great and positive moment Mike is many languages person so he can speaks in English, in Russian and etc., which is make communication process is more comfortable for some group of people:)! I’m very happy and satisfied customer and I would and will recommended HQ Appliance Repair and Mike to all my friends and colleagues!

  Mike is really good specialist he promptly reply to any issues even if you call him for any distance advise.

  I would MOST DEFINITELY recommend HQ Appliance Repair. Not only had Magerram Rustamov stuck with me on Facebook to fix my dishwasher, he even gave me his number and we talked on the phone about my dishwasher. Totally exceeded my expectations! Thank you very much Magerram!

  This service provider shows high proficiency and customer care. Very attractive and competitive fee keep them at first row among a number of similar services existing in Houston. I would advice every customer do not pass by if necessity appears.

  Great and professional service!

  Very prompt and professional service!He came to repair my dishwasher on the same day and did it for very affordable price.

  Mike did a great job with our built in microwave/oven. Highly recommend.

  Mike is the best! Very prompt, professional, affordable and very knowledgeable. Thanks to Mike, I never have to worry about my appliances ever again. �����

  Mike was professional and a reasonable price. He came late evening after work. Stayed till after 10. He fix my refrigerator and it came with a one year warranty! He was patient and answered all our questions. Will be using him again! He fix all appliances�

  Mike came out and fixed my refrigerator the same day I first contacted him. He followed up with me the next day to be sure that everything was still working properly. I am a very satisfied customer and recommend Mike to friends & family. Prompt and very knowledgeable.

  Mike came out to my home the next day after I contacted him about a washer leaking water.. he is very knowledgeable and professional he corrected the problem quickly .. thanks Mike .. I would recommend his company for any problems with appliances !!

  Mike was that McGyver for appliances. He is the best at it. Thank you for always come to rescue me and my tenant!!

  Very satisfied with the service. He will be my no1 appliances repair from now on. Would definitely recommend.

  Mike came out and fixed my refrigerator the same day I first contacted him. He followed up with me the next day to be sure that everything was still working properly. I am a very satisfied customer and recommend Mike to friends & family.

  Mike is very helpful, knowledgeable, friendly, and prompt. He has helped me with home repairs twice now. Will call again when I need his help.

  Mike had fixed my ice maker. I called Mike after my ice maker froze again within the 30 day warranty period and Mike came within a couple of hours and fixed the problem without charging any labor cost. This aftersale service further shows the integrity and commitment to stand behind his workmanship.

  Mike is the real deal! He diagnosed and found the problem with my dryer when another tech told me I needed to buy a new one. Affordable and knowledgeable, I highly recommend.

  He did a good job with my fridge! Thanks! Other guy quoted me way higher! But mike's quote was so reasonable.

  Mike arrived promptly, and fixed our washer quickly. He told me everything that was wrong, and everything he did to fix it. Very professional, excellent service, reasonable price. I will be recommending him to others, and will call for any repair needs in the future!

  Mike, in my opinion, conducts himself in a very professional manner. He explains everything and how each part he is repairing works in the fridge. Friendly guy and reasonable in his prices.

  Mike is great! He fixed our washer and explained & showed everything that was wrong. He is very professional and I would recommend him to everybody needing a repairman. If we ever need help again, he will be the 1st person we call.

  He's troubleshooting me at 11pm That's worth 5 stars!!!!

  Mike was excellent,he changed out the plug on my dryer. He was very professional, I would recommend him to all of my family and friends.

  Mike is awesome, very professional. Very hardworking. Very honest. Arrived on time, Got to the problem with refrigerator right away.Fixed Other problems that was not part of deal. I would definitely use him again.

  Mike arrived to diagnose my Kenmore refrigerator. I was not cooling at all, even though I could hear it was running. He was able to verify that the compressor was working properly, but that it needed refrigerant. He recharged the system with refrigerant, reassembled everything, and the frig is cooling great now! Mike even called back a couple days later to make sure the frig was still cooling and that I was happy with the repair. Thanks Mike!

  Mike fixed my washer leak promptly after explaining the issue and providing different options. His fees are reasonable and his schedule is open. I would definitely use his services again in the future.

  Very prompt and professional sevices! Also, effectively diagnoses and repairs issues with an honest and fair quote. Would absolutely reccommend him to friends and family!

  I had called in Mike to take a look at my Maytag gas range which had been clicking all the time. He came at a very short notice and fixed defective ignition switch harness. My gas range works fine now, I found Mike to be professional, honest, and intelligent.

  Great Service. Fast and Reliable. It Was the same day service. It is hard to find a reliable handyman

  Fixed my Ac on Sunday, which was very helpful since not that many were willing to do it on Sunday. Thx

  Mike did a great job explaining what was needed for my dryer repair. He was prompt, courteous and affordable. Even rehung a chandelier lamp in my kitchen at no extra cost! I'll definitely use him again for any future repairs!

  As a small business owner myself, customer service is number 1. You will find no better service than HQ Appliance Repair. Called on a Saturday evening expecting to get a voice mail. Mike picked up, told him my dishwasher was not draining. I had already googled and YouTubed trying all the recommendations with no luck. Told me to clean out the air trap, sure enough had a couple of objects blocking the flow. Works like a champ. He didn’t charge me for this advice but he now has a new customer moving forward.

  Mike provided excellent service! Quick response, next day visit, fast diagnostic with repair, showing a great knowledge and professionalism at the end for a very fair price! He is saved me approximately $1,500.00 because I do not have to purchase a brand new washing machine but keep using my old one! Another great and positive moment Mike is many languages person so he can speaks in English, in Russian and etc., which is make communication process is more comfortable for some group of people:)! I’m very happy and satisfied customer and I would and will recommended HQ Appliance Repair and Mike to all my friends and colleagues!

  Mike was a true gem! Look no further if you need an appliance fixed. Nice person, goes the extra mile, is responsive, takes pride in his work and is extremely reasonable with prices. He feels more like a partner than a salesman and personally that’s what I’m looking for if something breaks. I called him with a freezer problem (wasn’t freezing) and instead of telling me he needed to come out and charge me a fee to assess, he told me to try a few things at home first. When that didn’t work I called him back the next day and he was able to come out same day. The job ended up being much more complicated but he gave me real options and was not afraid to tell me that if the last few things he tried didn’t work, it might be best to simply buy a new fridge. He put in the time to truly understand the problem (hours) and his fees were more than reasonable. He then told us to let him know if that wasn’t working and the next day he came back at no charge, tried one more thing and brought our fridge / freezer back to life! Thank you Mike, I will be recommending you to all friends & colleagues 🙂

  Mike is simply the best. He is very knowledgeable and thorough. Please call him for any appliance repairs. He fixed our Microwave and stove. Will definitely call him again for any appliance repairs. Excellent service with very reasonable price.

  5 STAR RECOMMENDATION Highly recommend HQ Appliance Repair, especially Mike. Mike repaired my Rinnai tankless water heater with very quickly and at a reasonable cost. Other companies contacted trough Home Adviser recommended to change the unit, which would cost me much more or to replace the failed component at 6 times the cost of the component (quoted labor costs were very high). Mike made a thorough and fast diagnostic and very quick repair. Again, I highly recommend HQ Appliance Repair and Mike.

  Mike is very accurate in his diagnosis and necessary fixes. He has fixed a freezer that went totally out and our fridge ice maker. Very fast, and best customer service.

  Our dryer went out and based on reviews we called Mike. We are really glad we did as he came out late on Friday night and fixed the dryer. He really cared about his work- he walked my wife and I through the repair process and gave us some operating suggestions. We HIGHLY recommend Mike. Professional, fair pricing and very thorough. He cares and is customer focused. Thanks Mike!!

  Good work. Come out fast. Fixed my built in microwave. Take his time to make sure all working properly. Thanks mike.

  I called HQ Appliance Repair for repair work on my dryer. They came out the next day as promised. The repairman kept me informed every step of the way, and had my dryer up and running like new in no time. The price was fair and reasonable. I would recommend this company, and I will be using them again for other services.

  It stated as a small issue that became an irritating headache! The drain line on our fridge clogged, resulting in water leaking on the kitchen floor. This problem also caused an ice build-up that froze the fridge's freezer drawer completely shut. Mike arrived at our house several hours after we called him. He repaired the drain line and painstakingly defrosted the ice preventing the freezer drawer from opening. He explained each step that he took to rectify the problem and told me exactly what to do to keep the issue from reoccurring. I found Mike's work to be professional and efficient and his repair cost to be reasonable. I will definitely employ Mike for any future appliance repairs. Very satisfied customer😄!

  Honesty and Integrity is what you get with HQ! In a situation where others may have taken complete advantage of us to run up a ridiculous bill, HQ showed us a simple fix to our washer problem and spared us a large bill, which was a complete and total blessing this holiday season. Thank you HQ! There are not enough people like yiu guys left. Repeat customer for life!

  Went online to find a company to fix my washer that's how I found HQ Appliance. Looked up reviews and was impressed with what people said. They were right. They showed up on time and worked until my problem was fixed. Now I'm back to washing clothes. I definitely will recommend them.

  Mike was terrific! He arrived on time, and the work he had to do was exactly what he thought it was when we first spoke on the phone. He also explained what happened while he was doing the work and even showed us how to reboot the refrigerator and work the computer system on it. Genuine guy, genuine service.

  Good guy,on time and got the job done.

  Mike was thorough when fixing our refrigerator’s ice maker. Would definitely use again.

  All around great service...I called around 5pm about my refrigerator going out and my food getting hot..he was there within 2 hours..ran threw the whole refrigerator system to make sure it was fixed right. Highly recommended

  Mike is very professional and provides excellent service. He really cares about doing the job the right way! Will definitely recommend and call him again if we have any issues in the future.

  Excellent work by Mike. Had freezer issues and he was very communicative with his process during repair explaining his reasoning and steps. Freezer is back to normal. Highly recommended!

  Mike does good work and he is thorough. I insisted to pay more to change most of the moving Parts in the dryer, so I can make it last even longer, it is already 15 years old.

  Recently I reached out to Mike through text when my garbage disposal stopped working. He guided me through some troubleshooting and had it working again in no time. The first time I had Mike come to my home was to fix my refrigerator. I had already had others out to give me a bid and tell me what was wrong. Mike told me immediately what he thought it was and said he had the parts in his vehicle and could fix it now. I am not a super handy guy but Mike took the time to explain things in detail so that I was comfortable with what he was doing. He ended up doing the job immediately, that others would have to come back out for, AND did the job for $200.00 when I had already been quoted over $800.00. I appreciate Mike and trust him with my business. JR

  Highly recommend ... Anyone in need for reference for reliable appliance technician.... Mike was excellent and very knowledgeable. I had issue with my Micrwave and Dryer got an excellent service. Not just he fixed them at a reasonable price also gave me some pointers for future.

  WOW!!! I called to get a repair scheduled for my LG refrigerator that suddenly stopped cooling this week. When I told the man on the phone the age of the unit I was instructed to call LG because there was a warranty extension for 5 years due to a law suit against LG. As luck would have it, I purchased the unit 5 years and 1 month ago; however, I was able to get them to honor it. According to the gentleman at HQ Appliance repair, it would have cost me anywhere from $500 to $1000 to get it repaired, but thanks to his advice it's going to cost me $0!!! I hope I don't have any other appliances go out any time soon, but if they do I can GUARANTEE I'll be calling HQ Appliance Repair. The fact that he would volunteer that information rather than taking my money speaks volumes about his integrity!

  Mike does awesome work and his critical thinking and diagnostic skills are better then all service people I’ve used in the past. He was able to come to my house late on a friday evening and even came back for a follow up to make sure everything was working properly. I would recommend 100%

  I recently had an issue with the oven of my combination micro oven appliance not heating. Mike and El thoroughly performed diagnostics to determine the cause. It was determined it was the electronics. After discussing the price to repair I agreed to have it repaired. The part had to be ordered and I was told it would be repaired by the end of the week. The next day Mike called and said he could come to change out the electronics. He and El arrived and had the oven working within 30 minutes. Mike was professional yet personal. He stuck to all committed statements and performed the repair thoroughly and professionally. As a consumer it was easy to build a trust with both Mike and El. It is without question that I highly recommend their services if I have a future appliance in need of service or repair. Last, they leave behind a clean work area as if it were their own home!! Great work Mike and El!!

  Mike is very knowledgeable. He is familiar with all brands of appliances. We have had him out to our home now a few times for different services and we were very pleased. He has recently done a deep clean/maintenance on our washer machine and repaired our dryer. We are extremely pleased with his service, and highly recommend using him for any repair or maintenance issues.

  Mike saved the day on two separate occasions with my washing machine. He is very knowledgeable and intelligent in diagnosing and fixing appliance issues. I highly recommend Mike to anyone who needs appliace repair and will recommend him to anyone inquiring. 👍

  We had an oven with a burnt out coil and after HQ repaired it we discovered the other coil was damaged as well. With only a couple of days left before thanksgiving dinner at our house they made sure to pick up the needed parts and fixed our oven quickly.

  Called at 5:00. Was at my house at 5:15. Diagnosed problem with dishwasher. Had part and was able to fix right then. Works great.

  Mike was just at our house to replace the ice maker in our refrigerator. He was also able to repair an issue that a previous repairman messed up. Then I asked him to look at a problem with our stove and he fixed that. Of course, that prompted me to ask him if he could look at our washing machine because it had a leak. He was great! When he left we were very happy. Mike at HQ Appliance will be our only repairman forever! Rosemary Miller

  Very happy to find Mike/ HQ Appliance Repair. Mike is very Knowledgeable and trustworthy. Our built-in Thermedor refrig failed to keep cold. While the other “5 star” repair company couldn’t figure out the issue , Mike skillfully nailed down the problem after thorough diagnostic test. Hope to receive the part soon and will post the follow up repair review.

  I contacted this company based on a very marketable Craigslist ad and the Yelp reviews the ad boasted about. After troubleshooting and doing a little research, the dryer element went out. The part costs $20 and the labor took less than 27 minutes. TOTAL COST $120 (I know this, because another repairman that responded in a timely manner, is at my house right now finishing the repair as I write this review). Yourquoted me almost $300.00 to replace a $20 part that took 27 minutes to replace. My suggestion for anyone considering using this company. Get multiple quotes. Do your research on the parts and labor in your area.

  So, the most honest review! This tech already repaired my heater one year ago. i did not know that he also professional in repairing AC's. last evening my AC air blower stopped working (100 degree outside). It was about 7 pm I called him (out of regular working hours), he said that can visit my home next day morning. i kindly explained that it is too hot, he understood and came in a 20 minutes . Work description: He made all necessary diagnostics, and found that capacitor is bad, brought from his van a temporary capacitor and my air blower started to work. Price: We did negotiate fora a best price i could ever get, $150 for Diagnostic and part replacement after working hours!!! Plus i got discount, which is also negotiable. Epilogue: tech left, and by 9pm Air Blower stopped working again. I called tech, and he picked up the phone, I've explained him what is going on. He promised to buy a necessary capacitor ( temporary one was low voltage) in the morning. Real scenario: He cam the same day at 11pm!!! Himself, nobody pushed him! by 1 AM the problem has been resolved! i went to bed with a super cold air blowing from my AC. God bless this Mageram (tech) !!!

  Very pleased with Mike's service, very professional and offers fair prices. Called him to fix my dishwasher, came in on time, explained in details what was wrong and provided a quick solution. Very knowledgeable and thinks outside of the box. Will highly recommend to everyone.

  Mike was a life saver. We had trouble with the cooling fan on the refrigerator. He was able to resolve the issue quickly. Then did a complete check of all the resistors on the unit, to make sure there were no other issues. Very professional and courteous Highly recommend

  There is not enough that I can say about HQ Appliance Repair and Mike. He saved me hundreds of dollars in unnecessary parts purchases that any other repair person would have charged me. Mike took his time and methodically found the issue, a simple realignment of a part. A small service charge, no parts to purchase and he came back a week later to be sure all was still working properly. I would hire HQ again in a heartbeat. Don't waste your time with any other repair company. Call Mike.

  Mike took maybe 2 or so hours to explain to me. The cost of repairing my machine. He just explained everything. In detail. Awesome. I highly recommend.

  Mike is great! Our washer stopped working and there were no other options as laundromats are closed due to Covid 19. Mike found time in his schedule to come by within one day of calling which I greatly appreciate. He identified the issue, fixed the washer quickly and his pricing was very reasonable. We will call him for all future appliance repair needs.

  Mike was fast and efficient in repairing our ice maker. We were very pleased with his service. We will use this company again.

  Read the reviews online. Called, explained my problem with washing machine. Came within 3 hours fixed the problem. Mike was very professional. I would recommend him

  HQ Appliance was outstanding. Such a great job repairing our Washer, I asked to check my dryer and they repaired it perfectly. After those two appliance I called them to repair my convection oven which was repaired quickly and now works perfect after 10 years of no one ever able to repair. Thank you for great service and will always call for any repairs.

  Was VERY happy with the services (dishwasher install) provided! Everything about this experience was excellent. I will be using his services again!

  Mike was great! Answered our call late at night, and gave us some steps to self diagnose. When it was clear he would need to come, he gave us an appointment time and arrived on time. Prices for parts were fair (I checked part costs online) and labor was reasonable as well. Highly recommend!

  Refrigerator broke, I called early in the morning and someone was at my house within a couple hours, diagnosed the issue, discussed options, and was fixed within 30 min! I appreciated the prompt service. Will use again if/when needed.

  Mike diagnosed the problem. When he discovered replacement parts were not available he disassembled the stovetop and was able to get the circuit board to function. He was very methodical and precise. My only caveat was I thought he was a little pricey for the amount of time he spent on the repair

  Very good customer service, he came at the time schedule, very good he fix my dryer 👍 is running perfect!!!! I recomend yall

  Had an issue with my refrigerator. Called HQ Appliance Repair and set an appointment. Mike came on time, diagnosed the issue and named a reasonable price to get it fixed. I’ve been kept updated at every step. Now it’s working as new and the working area was left spotless, no boxes, parts or wrappers were left. Mike has also gave me some advices to make sure my fridge won’t need any additional attention in the future. Overall had a great experience with HQ and would definitely recommend them to anyone who needs a knowledgeable professional to get their appliance fixed.

  Mike is a great technician, plenty of all the right stuff: skill, knowledge, good temperament & excellent customer service to boot. I promise , you won't be disappointed. Also, he accepts most types of payment methods, with the exception of cryptocurrency, which I'm sure he will correct soon enough!!

  Michael did an outstanding job of repairing my refrigerator/ice maker. I especially appreciated the fact that he tried to save me money. Rather than automatically replacing the ice maker and the electric valve,he attempted to clean out the inlet valve and when none of these attempts worked,only then,did I ask him to replace the ice maker and valve. He is extremely dependable, always calls me to advise me of his arrival time. He is courteous, attentive and,all in all, a very nice person. I highly recommend him for all your appliance needs. Leo Rodriguez

  Mike was on time, kept me informed on what he was doing to fix my microwave, and did a thorough review of possible causes even after fixing the immediate issue. I would highly recommend him for appliance repairs....

  Mike did a great job servicing our built in Microwave/Oven combo unit. Fair price excellent and responsive service. I will us him for all of our appliances repairs

  I contacted this company based on a very marketable Craigslist ad and the Yelp reviews the ad boasted about. After troubleshooting and doing a little research, the dryer element went out. The part costs $20 and the labor took less than 27 minutes. TOTAL COST $120 (I know this, because another repairman that responded in a timely manner, is at my house right now finishing the repair as I write this review). You quoted me almost $300.00 to replace a $20 part that took 27 minutes to replace. My suggestion for anyone considering using this company. Get multiple quotes. Do your research on the parts and labor in your area. Update: In response to your comment below, I only leave reviews when I am unhappy with the service. I researched the heating element and it is very inexpensive. I also watched the serviced tech take apart my dryer, show me the heating element, where it was broken and watched him replace that along with the pulley wheel and belt. You quoted me $270 for what actually cost me less than $125 and took less than 30 minutes to do. He offered an 18 month warranty on his work. My personal reviews are not indicative of an unhappy person. Again, I leave a review when I am unhappy with goods or services or felt I have been treated unfairly. In this particular case, you are price gouging. I am not a person that "purchases a cheap car and expects it to run like its brand new" I am a potential customer that has done his research. Lastly, it is one thing to respond to my online reviews and pass judgement, but texting my personal phone late at night harassing me about my online review is very unprofessional and lacks good business ethics and judgement.