Appliance Repair Service Reviews

Mike is very knowledgeable. He is familiar with all brands of appliances. We have had him out to our home now a few times for different services and we were very pleased. He has recently done a deep clean/maintenance on our washer machine and repaired our dryer. We are extremely pleased with his service, and highly recommend using him for any repair or maintenance issues.

Mike did a great job servicing our built in Microwave/Oven combo unit. Fair price excellent and responsive service. I will us him for all of our appliances repairs

All around great service...I called around 5pm about my refrigerator going out and my food getting hot..he was there within 2 hours..ran threw the whole refrigerator system to make sure it was fixed right. Highly recommended

I recently had an issue with the oven of my combination micro oven appliance not heating. Mike and El thoroughly performed diagnostics to determine the cause. It was determined it was the electronics. After discussing the price to repair I agreed to have it repaired. The part had to be ordered and I was told it would be repaired by the end of the week. The next day Mike called and said he could come to change out the electronics. He and El arrived and had the oven working within 30 minutes. Mike was professional yet personal. He stuck to all committed statements and performed the repair thoroughly and professionally. As a consumer it was easy to build a trust with both Mike and El. It is without question that I highly recommend their services if I have a future appliance in need of service or repair. Last, they leave behind a clean work area as if it were their own home!! Great work Mike and El!!

Mike was a life saver. We had trouble with the cooling fan on the refrigerator. He was able to resolve the issue quickly. Then did a complete check of all the resistors on the unit, to make sure there were no other issues. Very professional and courteous
Highly recommend

I contacted this company based on a very marketable Craigslist ad and the Yelp reviews the ad boasted about.
After troubleshooting and doing a little research, the dryer element went out.

The part costs $20 and the labor took less than 27 minutes. TOTAL COST $120 (I know this, because another repairman that responded in a timely manner, is at my house right now finishing the repair as I write this review).

Yourquoted me almost $300.00 to replace a $20 part that took 27 minutes to replace.

My suggestion for anyone considering using this company.
Get multiple quotes.
Do your research on the parts and labor in your area.

Mike is great! Our washer stopped working and there were no other options as laundromats are closed due to Covid 19. Mike found time in his schedule to come by within one day of calling which I greatly appreciate. He identified the issue, fixed the washer quickly and his pricing was very reasonable. We will call him for all future appliance repair needs.

Good guy,on time and got the job done.

Read the reviews online. Called, explained my problem with washing machine. Came within 3 hours fixed the problem. Mike was very professional. I would recommend him

Mike does good work and he is thorough. I insisted to pay more to change most of the moving Parts in the dryer, so I can make it last even longer, it is already 15 years old.

Went online to find a company to fix my washer that's how I found HQ Appliance. Looked up reviews and was impressed with what people said. They were right. They showed up on time and worked until my problem was fixed. Now I'm back to washing clothes. I definitely will recommend them.

Had an issue with my refrigerator. Called HQ Appliance Repair and set an appointment. Mike came on time, diagnosed the issue and named a reasonable price to get it fixed. I’ve been kept updated at every step. Now it’s working as new and the working area was left spotless, no boxes, parts or wrappers were left. Mike has also gave me some advices to make sure my fridge won’t need any additional attention in the future. Overall had a great experience with HQ and would definitely recommend them to anyone who needs a knowledgeable professional to get their appliance fixed.

Recently I reached out to Mike through text when my garbage disposal stopped working. He guided me through some troubleshooting and had it working again in no time. The first time I had Mike come to my home was to fix my refrigerator. I had already had others out to give me a bid and tell me what was wrong. Mike told me immediately what he thought it was and said he had the parts in his vehicle and could fix it now. I am not a super handy guy but Mike took the time to explain things in detail so that I was comfortable with what he was doing. He ended up doing the job immediately, that others would have to come back out for, AND did the job for $200.00 when I had already been quoted over $800.00. I appreciate Mike and trust him with my business.

JR

Very pleased with Mike's service, very professional and offers fair prices. Called him to fix my dishwasher, came in on time, explained in details what was wrong and provided a quick solution. Very knowledgeable and thinks outside of the box. Will highly recommend to everyone.

Mike is a great technician, plenty of all the right stuff: skill, knowledge, good temperament & excellent customer service to boot. I promise , you won't be disappointed. Also, he accepts most types of payment methods, with the exception of cryptocurrency, which I'm sure he will correct soon enough!!

Refrigerator broke, I called early in the morning and someone was at my house within a couple hours, diagnosed the issue, discussed options, and was fixed within 30 min! I appreciated the prompt service. Will use again if/when needed.

Mike was just at our house to replace the ice maker in our refrigerator. He was also able to repair an issue that a previous repairman messed up. Then I asked him to look at a problem with our stove and he fixed that. Of course, that prompted me to ask him if he could look at our washing machine because it had a leak. He was great! When he left we were very happy. Mike at HQ Appliance will be our only repairman forever!

Rosemary Miller

Mike is knowledgeable and kind. He was able to quickly and correctly diagnose the problem and help me get the dishwasher running again.

Called at 5:00. Was at my house at 5:15. Diagnosed problem with dishwasher. Had part and was able to fix right then. Works great.

Mike knows how to fix appliances and is quick to come out and will try to save you money. He charges fair rates and has fantastic customer service!! I have used his services for years now and never been disappointed.

Very happy to find Mike/ HQ Appliance Repair. Mike is very Knowledgeable and trustworthy. Our built-in Thermedor refrig failed to keep cold. While the other “5 star” repair company couldn’t figure out the issue , Mike skillfully nailed down the problem after thorough diagnostic test. Hope to receive the part soon and will post the follow up repair review.

Our dryer went out and based on reviews we called Mike. We are really glad we did as he came out late on Friday night and fixed the dryer. He really cared about his work- he walked my wife and I through the repair process and gave us some operating suggestions. We HIGHLY recommend Mike. Professional, fair pricing and very thorough. He cares and is customer focused. Thanks Mike!!

I called HQ Appliance Repair for repair work on my dryer. They came out the next day as promised. The repairman kept me informed every step of the way, and had my dryer up and running like new in no time. The price was fair and reasonable. I would recommend this company, and I will be using them again for other services.

We had an oven with a burnt out coil and after HQ repaired it we discovered the other coil was damaged as well. With only a couple of days left before thanksgiving dinner at our house they made sure to pick up the needed parts and fixed our oven quickly.

Mike provided excellent service. He arrived right on time with a text beforehand to let me know his ETA. He performed several tests on my oven and diagnosed a problem with the ignition module. I was able to order the replacement part and replace it myself, but when I had an issue with one of the wires Mike texted back with advice on how to resolve. My oven is back to working normally again! Highly recommend Mike for your appliance repair needs.

Mike was a true gem! Look no further if you need an appliance fixed. Nice person, goes the extra mile, is responsive, takes pride in his work and is extremely reasonable with prices. He feels more like a partner than a salesman and personally that’s what I’m looking for if something breaks. I called him with a freezer problem (wasn’t freezing) and instead of telling me he needed to come out and charge me a fee to assess, he told me to try a few things at home first. When that didn’t work I called him back the next day and he was able to come out same day. The job ended up being much more complicated but he gave me real options and was not afraid to tell me that if the last few things he tried didn’t work, it might be best to simply buy a new fridge. He put in the time to truly understand the problem (hours) and his fees were more than reasonable. He then told us to let him know if that wasn’t working and the next day he came back at no charge, tried one more thing and brought our fridge / freezer back to life! Thank you Mike, I will be recommending you to all friends & colleagues 🙂

Good work. Come out fast.
Fixed my built in microwave.
Take his time to make sure all working properly.
Thanks mike.

Mike diagnosed the problem. When he discovered replacement parts were not available he disassembled the stovetop and was able to get the circuit board to function. He was very methodical and precise. My only caveat was I thought he was a little pricey for the amount of time he spent on the repair

Mike was fast and efficient in repairing our ice maker. We were very pleased with his service. We will use this company again.

There is not enough that I can say about HQ Appliance Repair and Mike. He saved me hundreds of dollars in unnecessary parts purchases that any other repair person would have charged me. Mike took his time and methodically found the issue, a simple realignment of a part. A small service charge, no parts to purchase and he came back a week later to be sure all was still working properly. I would hire HQ again in a heartbeat. Don't waste your time with any other repair company. Call Mike.

I contacted this company based on a very marketable Craigslist ad and the Yelp reviews the ad boasted about.
After troubleshooting and doing a little research, the dryer element went out.

The part costs $20 and the labor took less than 27 minutes. TOTAL COST $120 (I know this, because another repairman that responded in a timely manner, is at my house right now finishing the repair as I write this review).

You quoted me almost $300.00 to replace a $20 part that took 27 minutes to replace.

My suggestion for anyone considering using this company.
Get multiple quotes.
Do your research on the parts and labor in your area.

Update:
In response to your comment below, I only leave reviews when I am unhappy with the service. I researched the heating element and it is very inexpensive. I also watched the serviced tech take apart my dryer, show me the heating element, where it was broken and watched him replace that along with the pulley wheel and belt.
You quoted me $270 for what actually cost me less than $125 and took less than 30 minutes to do. He offered an 18 month warranty on his work.

My personal reviews are not indicative of an unhappy person. Again, I leave a review when I am unhappy with goods or services or felt I have been treated unfairly.
In this particular case, you are price gouging.
I am not a person that "purchases a cheap car and expects it to run like its brand new"
I am a potential customer that has done his research.

Lastly, it is one thing to respond to my online reviews and pass judgement, but texting my personal phone late at night harassing me about my online review is very unprofessional and lacks good business ethics and judgement.

Mike provided excellent service! Quick response, next day visit, fast diagnostic with repair, showing a great knowledge and professionalism at the end for a very fair price! He is saved me approximately $1,500.00 because I do not have to purchase a brand new washing machine but keep using my old one! Another great and positive moment Mike is many languages person so he can speaks in English, in Russian and etc., which is make communication process is more comfortable for some group of people:)!
I’m very happy and satisfied customer and
I would and will recommended HQ Appliance Repair and Mike to all my friends and colleagues!

Mike is very professional and provides excellent service. He really cares about doing the job the right way! Will definitely recommend and call him again if we have any issues in the future.

Very good customer service, he came at the time schedule, very good he fix my dryer 👍 is running perfect!!!! I recomend yall

It stated as a small issue that became an irritating headache! The drain line on our fridge clogged, resulting in water leaking on the kitchen floor. This problem also caused an ice build-up that froze the fridge's freezer drawer completely shut.

Mike arrived at our house several hours after we called him. He repaired the drain line and painstakingly defrosted the ice preventing the freezer drawer from opening. He explained each step that he took to rectify the problem and told me exactly what to do to keep the issue from reoccurring.

I found Mike's work to be professional and efficient and his repair cost to be reasonable. I will definitely employ Mike for any future appliance repairs.
Very satisfied customer😄!

Honesty and Integrity is what you get with HQ! In a situation where others may have taken complete advantage of us to run up a ridiculous bill, HQ showed us a simple fix to our washer problem and spared us a large bill, which was a complete and total blessing this holiday season. Thank you HQ! There are not enough people like yiu guys left. Repeat customer for life!

Mike is very accurate in his diagnosis and necessary fixes. He has fixed a freezer that went totally out and our fridge ice maker. Very fast, and best customer service.

Mike is knowledgeable and thorough when it comes to appliances. I called him and was was available the same day. He will go above and beyond to make sure the job it done right. He even followed up with me the next day to make sure my ice maker was working properly. I highly recommend Mike!

HQ Appliance was outstanding. Such a great job repairing our Washer, I asked to check my dryer and they repaired it perfectly. After those two appliance I called them to repair my convection oven which was repaired quickly and now works perfect after 10 years of no one ever able to repair. Thank you for great service and will always call for any repairs.

Mike saved the day on two separate occasions with my washing machine. He is very knowledgeable and intelligent in diagnosing and fixing appliance issues. I highly recommend Mike to anyone who needs appliace repair and will recommend him to anyone inquiring. 👍

WOW!!! I called to get a repair scheduled for my LG refrigerator that suddenly stopped cooling this week. When I told the man on the phone the age of the unit I was instructed to call LG because there was a warranty extension for 5 years due to a law suit against LG. As luck would have it, I purchased the unit 5 years and 1 month ago; however, I was able to get them to honor it. According to the gentleman at HQ Appliance repair, it would have cost me anywhere from $500 to $1000 to get it repaired, but thanks to his advice it's going to cost me $0!!! I hope I don't have any other appliances go out any time soon, but if they do I can GUARANTEE I'll be calling HQ Appliance Repair. The fact that he would volunteer that information rather than taking my money speaks volumes about his integrity!

Mike does awesome work and his critical thinking and diagnostic skills are better then all service people I’ve used in the past. He was able to come to my house late on a friday evening and even came back for a follow up to make sure everything was working properly. I would recommend 100%

As a small business owner myself, customer service is number 1. You will find no better service than HQ Appliance Repair. Called on a Saturday evening expecting to get a voice mail. Mike picked up, told him my dishwasher was not draining. I had already googled and YouTubed trying all the recommendations with no luck. Told me to clean out the air trap, sure enough had a couple of objects blocking the flow. Works like a champ. He didn’t charge me for this advice but he now has a new customer moving forward.

Mike was great! Answered our call late at night, and gave us some steps to self diagnose. When it was clear he would need to come, he gave us an appointment time and arrived on time. Prices for parts were fair (I checked part costs online) and labor was reasonable as well. Highly recommend!

Mike was terrific! He arrived on time, and the work he had to do was exactly what he thought it was when we first spoke on the phone. He also explained what happened while he was doing the work and even showed us how to reboot the refrigerator and work the computer system on it. Genuine guy, genuine service.

Was VERY happy with the services (dishwasher install) provided! Everything about this experience was excellent. I will be using his services again!

Highly recommend ... Anyone in need for reference for reliable appliance technician.... Mike was excellent and very knowledgeable. I had issue with my Micrwave and Dryer got an excellent service. Not just he fixed them at a reasonable price also gave me some pointers for future.

Michael did an outstanding job of repairing my refrigerator/ice maker. I especially appreciated the fact that he tried to save me money. Rather than automatically replacing the ice maker and the electric valve,he attempted to clean out the inlet valve and when none of these attempts worked,only then,did I ask him to replace the ice maker and valve. He is extremely dependable, always calls me to advise me of his arrival time. He is courteous, attentive and,all in all, a very nice person. I highly recommend him for all your appliance needs. Leo Rodriguez

Mike was thorough when fixing our refrigerator’s ice maker. Would definitely use again.

Mike was on time, kept me informed on what he was doing to fix my microwave, and did a thorough review of possible causes even after fixing the immediate issue. I would highly recommend him for appliance repairs....

So, the most honest review! This tech already repaired my heater one year ago. i did not know that he also professional in repairing AC's.
last evening my AC air blower stopped working (100 degree outside). It was about 7 pm I called him (out of regular working hours), he said that can visit my home next day morning. i kindly explained that it is too hot, he understood and came in a 20 minutes .
Work description:
He made all necessary diagnostics, and found that capacitor is bad, brought from his van a temporary capacitor and my air blower started to work.
Price:
We did negotiate fora a best price i could ever get, $150 for Diagnostic and part replacement after working hours!!! Plus i got discount, which is also negotiable.
Epilogue:
tech left, and by 9pm Air Blower stopped working again. I called tech, and he picked up the phone, I've explained him what is going on. He promised to buy a necessary capacitor ( temporary one was low voltage) in the morning.
Real scenario: He cam the same day at 11pm!!! Himself, nobody pushed him! by 1 AM the problem has been resolved!
i went to bed with a super cold air blowing from my AC.
God bless this Mageram (tech) !!!

Excellent work by Mike. Had freezer issues and he was very communicative with his process during repair explaining his reasoning and steps. Freezer is back to normal. Highly recommended!

5 STAR RECOMMENDATION
Highly recommend HQ Appliance Repair, especially Mike. Mike repaired my Rinnai tankless water heater with very quickly and at a reasonable cost. Other companies contacted trough Home Adviser recommended to change the unit, which would cost me much more or to replace the failed component at 6 times the cost of the component (quoted labor costs were very high). Mike made a thorough and fast diagnostic and very quick repair. Again, I highly recommend HQ Appliance Repair and Mike.

Mike is simply the best. He is very knowledgeable and thorough. Please call him for any appliance repairs. He fixed our Microwave and stove. Will definitely call him again for any appliance repairs. Excellent service with very reasonable price.

Mike took maybe 2 or so hours to explain to me. The cost of repairing my machine. He just explained everything. In detail. Awesome. I highly recommend.